Client care

We're here to help

Questions about a piece, an order or delivery to your country? Real people answer every message.

We're here to help

Ways to reach us

Questions about a piece, an order or sizing? Write to us and our team will reply by email.

Email ussupport@luxedealers.comReal people reply to every message.
Live chatTap Chat at the bottom right of any page.
Track an orderFollow your parcel with your tracking number. Quick answersShipping, sizing, payments and refunds.

Send us a message

No order needed. Ask us anything, before or after you buy.

What's it about?
You can find it in your order confirmation email, for example #1001.

Tell us what's wrong. We'll reply by email, and you can send photos by replying to that email.

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Help

Common questions

How long does shipping take?

Most orders arrive within 2–3 weeks. Delivery can take a little longer for larger or heavier orders. You'll get a tracking number by email when your order ships.

Do you ship internationally?

Yes. Shipping is free on every order and tracked. Choose your country at the top of the page to see prices in your currency. Any customs duties or taxes charged by your country are paid by the customer.

My tracking number shows as invalid. Why?

Tracking numbers can take up to 48 hours to become active. If it still doesn't work after that, email support@luxedealers.com with your order number.