Refund policy

Our refund or reship guarantee

If something isn't right with your order, we'll make it right with a refund or a free replacement. You don't need to send anything back.

What's covered

• An item arrives damaged or faulty
• You receive the wrong item, size, colour or design
• An item is missing from your order
• Your order doesn't arrive

How to make a claim

1. Email support@luxedealers.com within [14 days] of delivery. If your order hasn't arrived, email us within [14 days] of the latest expected delivery date.
2. Include your order number and clear photos of the item and the problem (for a missing item, a photo of everything you received).
3. We'll reply within 2 business days and offer a refund or a free replacement.

Refunds

Refunds go back to your original payment method for the amount you paid, after any discounts. Your bank or card provider may take 5–10 business days to show it.

Change of mind and sizing

We don't offer refunds for change of mind, or if you ordered the wrong size. Please check the size guide on the product page before you order. If you're unsure, email us first and we'll help you choose.

Cancellations

To cancel an order, email us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped it can't be cancelled.

Your rights

Nothing in this policy limits any rights you have under the consumer laws of your country, such as the Australian Consumer Law, the UK Consumer Rights Act or EU consumer law. Where those laws give you more, they apply.