How can we help?
Shipping and delivery
How long does shipping take?
Most orders arrive within 2–3 weeks. Larger or heavier orders can take a little longer.
Is shipping free?
Shipping is free on orders over US$50. Below that it's a flat US$5.95. Every order is tracked.
Do you ship internationally?
Yes. Choose your country at the top of the page to see prices in your currency.
When will I get my tracking number?
When your order ships we email your tracking number. It can take up to 48 hours to show updates. Track your order
Do I pay customs or import tax?
Any customs duties or taxes charged by your country are paid by the customer.
Orders and payment
Which payment methods do you accept?
PayPal, Shop Pay, Apple Pay, Google Pay and major cards. Checkout is encrypted.
Can I change or cancel my order?
Email support@luxedealers.com as soon as possible with your order number and we'll do our best to help.
Do you have any discounts?
Yes. Buy any 2 items and save 10%, or buy 3 or more and save 15%. You can mix any items, and the saving applies automatically at checkout, so there's no code to enter.
Join our email list for 10% off your first order. Your personal code appears straight away and we email it to you too. Codes are single use and can't be combined with other discounts.
Is checkout secure?
Yes. Checkout runs on Shopify's encrypted checkout, and you can pay with PayPal, Shop Pay, Apple Pay, Google Pay or a card.
Products and sizing
Are your items true to size?
Most clothing and shoes follow Asian sizing, so we recommend sizing up. See the size charts, or email us and we'll help.
Are items checked before they ship?
Yes. Every order is hand-checked before it's packed.
Where can I find the size guide?
Every product with sizes has a Size guide link next to the size options. You can also see all our size charts in one place.
Refunds and reships
What if something is wrong with my order?
We'll make it right with a refund or a free replacement. Email support@luxedealers.com with your order number and a photo of the problem.
Do I need to send the item back?
No. If an item arrives damaged, faulty, wrong or missing, there's no need to send anything back.
What if my parcel doesn't arrive?
Email us with your order number. Our refund or reship guarantee covers parcels that don't arrive.
How long does a refund take?
Refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it. Refund policy
No matching questions. Contact us
