FAQs
Got a question? Reach us at luxecityco@outlook.com
Sizing
Clothes follow Asian sizing. Here's a quick guide:
- Items starting at M (e.g. M-3XL): size up at least one size. If you're 180cm or taller, size up two sizes.
- Items starting at S (e.g. S-XL): order your normal size.
- Oversized items starting at XS (e.g. XS-L): order your normal size or one size smaller.
Still unsure? Leave your height and weight in the notes at checkout and we'll double-check the sizing for you before it ships.
Shipping & Tracking
Shipping takes 2-3 weeks for most orders. It may take a little longer depending on how many items you ordered or if your order is on the heavier side.
We only ship via postal services - it's the safest method and means no extra charges for you. Expedited shipping isn't available. Delivery typically takes 2-3 weeks to most countries.
This is normal. Tracking numbers usually take 48-72 business hours to activate after dispatch.
Canada Post and Royal Mail tracking can take up to 10 days to show activity - they only update once the parcel physically arrives in Canada or the UK.
Yes, we ship worldwide via postal services.
Products
No - our watches are water resistant (fine for rain and splashes) but not waterproof. Avoid submerging them in water.
Yes, we do restock items. Our catalogue is always evolving too, so keep an eye out for new drops as well.
We add new items to the website several times a week - check back often or follow us on socials to stay up to date.
Yes, we offer wholesale. Reach out to us at luxecityco@outlook.com for more details.
Payments & Security
Yes. All payment information is fully secure and encrypted. Your details are never stored or shared.
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Still need help?
Email us at luxecityco@outlook.com and we'll get back to you as soon as possible.